order processing time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

delivery time
Delivery within Dhaka typically takes 2–4 business days. Outside Dhaka, delivery may take 3–7 business days depending on the location.

shipping charges
Shipping charges are calculated at checkout based on location and order weight. We occasionally offer free shipping on special promotions.

delivery partners
We use trusted courier services to ensure safe and timely delivery of your baby products.

order tracking
Once your order is shipped, we’ll send a tracking number via SMS or email so you can monitor the delivery status.

delayed or missed deliveries
While we strive for timely delivery, delays may occur due to unavoidable circumstances. Please contact us if your order is delayed beyond the expected time.

incorrect address
Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses.

contact information
For any shipping-related questions, email us at nurpoushy@gmail.com or call +8801638-662355.